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Program Director, Counseling Services - NYC Build
Center for New York City Neighborhoods
The Center for New York City Neighborhoods, Inc. (CNYCN) seeks a Program Director ("PD") for a housing finance and legal services counseling program that may serve up to 8,000 homeowners and renters impacted by Hurricane Sandy. CNYCN is a subcontractor to the New York City's Build It Back housing recovery program providing counseling services to homeowners and renters who need assistance as they navigate the process of recovering from Hurricane Sandy related damage and displacement. The New York City Build It Back program is funded with HUD Community Development Block Grants for Disaster Recovery (CDBG-DR. The duration of the PD position is 24 months.
CNYCN was created in 2008 to address local repercussions of the national foreclosure crisis. Through legal services, housing counseling, consumer education and direct homeowner assistance, CNYCN promotes and protects affordable and sustainable homeownership in New York City, focusing on those neighborhoods hardest hit by foreclosure. Last winter, CNYCN launched innovative new programs to provide relief to homeowners affected by Hurricane Sandy and is partnering with public and private partners to ensure residents and communities have the resources to recover and rebuild.
The PD will report to the Executive Director of CNYCN. The PD is projected to work with a team of 5 subordinates on client referrals and customer service; management of partner counseling agencies;CDBG DR contract compliance; financial management and administration. The PD along with CNYCN Executive Director will be principal contacts with New York City Housing Recovery Office staff and partners work on the Built It Back program. The PD will manage contracts with CNYCN partner counseling agencies.
During the mobilization and launch phase, the PD will work closely with CNYCN executive management staff and Capital Access, Inc., consultants assisting with development of program and compliance management systems for the eligibility and counseling services program. The PD’s primary responsibilities will include:
• Program Management: Manage day to day program activity, review staffing requirements, plans, and job responsibilities, and assist with hiring; manage and direct staff; Key duties will include monitoring and reporting on the rate of applicant referrals, scheduling, and case completion, as well as other metrics to be determined;
• Program Design: Manage design of the program with assistance from consulting team and in accordance with CDBG-DR and federal, state, and local program requirements, regulations and goals
• Compliance: Ensure compliance with federal and local laws and policies, particularly CDBG-DR regulations; work closely with CDBG-DR consulting team on compliance issues and monitoring
• Policies and Procedures: Work with consultants on revising and implementing standard operating procedures and policies and procedures for client management, accountability, Quality Control and Quality Assurance, evaluation, payment, and data systems
• Team Leadership: Communicate with program partners to ensure integration of services and consistent reporting; represent CNYCN at meetings with various other program partners and City agencies; field program issues as they arise and address policy implications that may result
• Fiscal Management: Monitor overall program budget and invoicing and monitor financial management metrics in coordination with CNYCN management
• Marketing and Outreach: Articulate the program’s scope and goals to a variety of stakeholders and interest groups; in coordination with internal staff and possible outside vendors, develop marketing and program materials for a variety of stakeholders;Center for New York City Neighborhoods
• Training: Collaborate with Network Program staff on the development and implementation of training curricula and lead train the trainer sessions
• Bachelors degree required, graduate degree in a related field preferred;
• At least five(5) years of experience with project management, program design, management in the non-profit, governmental and/or disaster recovery sectors;
• Diverse, high level experience with housing counseling, legal services provision, housing assistance,and government contracts preferred;
• Familiarity with the New York City governmental and community development environment;
• Fluency in Microsoft Office, and experience with Salesforce.com, MS Dynamics, or CRM systems.
• Possess exemplary organizational skills with an ability to set priorities and manage complex systems in a conscientious and meticulous manner.
• Be a self-starter; able to handle deadlines and multiple tasks with efficiency and graciousness.
• Exhibit exemplary verbal and written communication skills
• Turn problems into opportunities for learning and enhance relationships for productivity;
• Work at a high level of intensity where the work day often exceeds 8 hours;
• Educate by example and help build capacity within the program
How TO APPLY:
Please send a cover letter and resume to firstname.lastname@example.org. Please note “BIB Program Director” in the subject line. CNYCN will conduct a criminal background and credit check for all finalist candidates.