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Social Service Supervisor

West Harlem Group Assistance


Description
West Harlem Group Assistance, Inc. (WHGA), a community based development corporation was established in 1971 to revitalize the under- invested West and Central Harlem communities. WHGA has expanded its supportive and social service programs to residents facing displacement.

Social Service Supervisor: With broad discretion for the use of independent judgment and initiative, plan direct and administer an array of social services to homeless families living in buildings managed by West Harlem Group Assistance, Inc. and its subsidiaries; coordinate the social services elements for casework programs which address quality of live issues. Supervise Case Managers.

Responsibilities:
Ensure the management of the residence in accordance with the guidelines identified by DSS and DHS.

Ensures that daily, weekly and monthly statistics are compiled and submitted for review.

Monitors the program's effectiveness to ensure that program is achieving its goals relative to the placement of clients into permanent housing, securing employment and establishing family stability.

Manages the program's multi-disciplinary team, which will include Housing Liaisons, Employment Specialists, Child Care staff and Recreation staff and ensures that the team develops an integrated service plan that addresses each of the primary goals of the program and that each component supports and facilitates the clients' progress ? Analyzes, develops and implements procedures and policies to ensure quality service provision ? Participates in the overall security and maintenance of the program, assuring a safe and healthy environment, according to DHS and other regulatory guidelines.

Supervises a staff of Six consisting of Case Managers and Housing Specialists.

Ensures Case Managers develop service plans based on assessment of clients' needs and goals for a caseload of approximately 20 families per each CM. ? Ensures CM’S assist clients with referrals to outside agencies for employment assistance, medical services, GED assistance and follow-up to ensure that they utilize all available resources. ? Holds bi-weekly meetings to develop and facilitate the progress of the ILP (meetings are held weekly for families in shelter over 6 months). ? Facilitates flow of information to housing staff, Director of Family Services and Administrators.

Ensures Case Managers and Housing Specialists report non-compliant clients to the Director of Family Services to begin the Next Step process.

Provides direct supervision to Case Managers. ? Supervises scheduling and case-management staff.

Conducts case conferences, treatment plan reviews, and maintenance of established Quality Assurance procedures

Qualifications:
QUALIFICATIONS: A Master of Social Work Degree, or Public Health Administration or Bachelors Degree and (5) years of related work experience. ? Experience in community organization, group work or working with homeless services. ? M.A may be substituted by at least five years fulltime experience in case work, community service, or social planning in government agency. ? Must have excellent written and oral communication skills. ? Knowledge of CARES Database. Will train qualified applicant.

Preferred:
M.A may be substituted by at least five years fulltime experience in case work, community service, or social planning in government agency.

How TO APPLY:
resumes@whgainc.org

About Organization:
West Harlem Group Assistance, Inc. (WHGA), a community based development corporation was established in 1971 to revitalize the under- invested West and Central Harlem communities riddled with dilapidated and abandoned buildings. However as Harlem over the past several years has experienced substantial economic growth, WHGA has expanded its supportive and social service programs to residents facing displacement.

WHGA's core efforts include affordable housing development and preservation as well as asset building initiatives such as homeownership and small business development


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