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Case Manager

Part of the Solution (POTS)

The Case Manager will assist clients in obtaining public benefits; accessing job training, GED, detoxification, psychiatric and domestic violence prevention services; obtaining temporary and permanent housing; and performing holistic case management services that help families move from crisis to stability and, ultimately, self sufficiency.

Benefits applications: Assist clients in obtaining and maintaining cash and non-cash benefits such as Supplemental Nutritional Assistance Program (SNAP), WIC, Medicaid, Lifeline phones, SSI/SSD, SCRIE, DRIE. Help clients navigate access to various forms of temporary and permanent housing including supportive housing applications, nursing home applications, Section 8 re-certifications, and low-income housing applications.

Referral services: Provide access to services within and external to POTS including emergency food provision, clothing distribution, haircuts, a safe and secure mailbox, job training and placement programs, GED programs, detoxification centers, shelters, free income tax preparation, health care navigators, medical and psychiatric care centers, domestic violence prevention and assessment resources.

Client stabilization and case planning: For clients who seek more in depth services, the case manager will use the POTS Stability Index to develop a case plan that focuses on emphasizing family strengths and addressing the barriers to stability.

Client data management: Record and document interactions with clients. Follow-up with referral agencies to confirm that clients received the services they need. Keep client data safe and secure.


• Dedication to the mission and values of POTS
• Bachelor’s Degree
• Fluent in Spanish
• Good customer service and active listening skills
• Willingness to be flexible and improvise
• Cultural competence and sensitivity to relate professionally with clients and their families
• Facility with Microsoft Office and database management software


• Knowledge of public benefits access in New York though work or internship experience

To Apply: Please send a cover letter and resume to with the subject “Case Manager”. The cover letter must include a description of the applicant's Spanish language capabilities and salary requirements.

POTS is an Equal Opportunity Employer. POTS encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, and veteran status.

About Organization:
Part of the Solution (POTS) is a leading provider of emergency food, social, and legal services in New York City. Based in the Bronx, POTS has developed a unique ‘one-stop shop’ service delivery model designed to help move people from crisis to stability, and ultimately self-sufficiency. Current services include a Community Dining Room open seven days a week; a grocery-store model Food Pantry; Clothing Room, Shower and Mail Facilities; Barbershop; Case Management to help people address barriers to stability; and a Legal Clinic specializing in eviction prevention and improper denial of benefits. In early 2013, POTS launched a Family Club, a program providing educational, nutritional, and social support to children and their caregivers.

This year alone, 18,000 people, including nearly 6,000 children, will benefit from POTS’ work. More than 650,000 meals will be provided and $4 million in annual, ongoing benefits will be secured for low-income community members.



View Mark Anthony Thomas's profile on LinkedIn