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Center for New York City Neighborhoods

Senior Program Manager, Build it Back Counseling

Center for New York City Neighborhoods


The Center for New York City Neighborhoods (the Center) seeks a Senior Program Manager ("SPM") for a legal services and housing financial counseling program that may serve up to 8,000 homeowners impacted by Hurricane Sandy.

As a subcontractor to New York City's Build it Back housing recovery program, the Center provides counseling services through its network of partner agencies to homeowners who need assistance navigating the process of recovering from Hurricane Sandy-related damage and displacement. The New York City Build It Back program is funded by a HUD Community Development Block Grant for Disaster Recovery (CDBG-DR). The position will end on or before July 2015.

The Center was created in 2008 to address local repercussions of the national foreclosure crisis. Through legal services, housing counseling, consumer education, and direct homeowner assistance, the Center promotes and protects affordable and sustainable homeownership in New York City, focusing on those neighborhoods hardest hit by foreclosure. The Center oversees funding for, coordinates and supports 39 Network Partners which are providers of housing counseling and legal services throughout New York City. Last winter, the Center launched innovative new programs to provide relief to homeowners affected by Hurricane Sandy and is partnering with public and private partners to ensure residents and communities have the resources to recover and rebuild.

The Senior Program Manager (SPM) will report to the Build it Back Counseling Program Director. The SPM will assist with managing all aspects of the Build it Back Counseling Program and act as a point of contact with the New York City Housing Recovery Office staff and partners working on Build it Back. Primary responsibilities will include:

•Program Management: Managing day to day operations of Build it Back counseling program; under direction of the Program Director, representing the Center during interactions with Build it Back program staff and customer operations subcontractors;

•Program Oversight and Reporting: Performing site visits at network partner offices and Build it Back Recovery Centers; monitoring and reporting on rate of client referrals, scheduling, case completion, case outcomes, and fiscal metrics; summarizing reports to identify trends, challenges, and training opportunities for network partners;

•Program Design: Assist with ongoing design of the Build it Back Counseling Program in accordance with CDBG-DR and federal, state, and local program requirements, regulations, and goals; assist in research and analysis for, and support the implementation of, new program initiatives;

•Policies and Procedures: Draft and revise policies and procedures for client management, accountability, Quality Control and Quality Assurance, evaluation, payment, and data systems;

•Training: Collaborate with Build it Back staff and Network Partners on the development and presentation of training curricula.


•Bachelor’s degree required; graduate degree in relevant area of study preferred

•Demonstrated experience in program management

•At least three years experience in one of the following areas preferred: housing or financial counseling, legal services, CDBG programs, disaster recovery

•Fluency in Microsoft Office

Desired Characteristics

•Possess excellent interpersonal and communication skills

•Handle deadlines and challenging tasks with efficiency and graciousness

•Exhibit exemplary verbal and written communication skills

•Work at a high level of intensity where the work day often exceeds 8 hours

Please send a resume and cover letter to Please note “BIB Senior Program Manager” in the subject line.



View Mark Anthony Thomas's profile on LinkedIn