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Director of Special Projects

Lantern Community Services

Job Description: Lantern Organization seeks a Director of Special Projects who will focus on evaluating programs, developing best practices for the organization, providing communication materials to be used both internally and externally, and providing ongoing assistance to the Senior Leadership Team of the Lantern Organization in a variety of different ways to support programs and operations.

A successful candidate must evidence experience in contributing to an organization's commitment to best practices through research, data collection, and quality assurance measures and policy analysis in affordable and supportive housing and the provision of social services to special needs populations. The Director will have wide-ranging responsibilities and will be involved in all facets of the organization. Work will involve preparing and analyzing various financial and programmatic reports, responding to government requests, providing research and analysis on program issues as well as developing approaches for improving systems within programs and throughout the organization. The Director will be involved in making, recommending and/or implementing infrastructure improvements throughout the organization in such areas as technology, payment systems (such as petty cash or metro card reimbursements) or other processes that affect operations. The Director will work closely with the Senior Leadership Team and will also be expected to provide direct administrative support and work with staff throughout the organization as well as community partners, funders and outside stakeholders.

For more information about the LANTERN ORGANIZATION, please see our website at

Responsibilities of the Director of Special Projects include, but are not limited to:

Program Evaluation

• Develop recommendations for improving reports and data collection systems.
• Evaluate reports produced by the Senior Data Evaluation Manager (SDEM) to identify areas for program improvement.
• Working closely with the SDEM, develop tools for qualitative assessment of programs, including surveys, interview questionnaires, and focus group questionnaires.
• Conduct assessments using surveys, interviews, and/or focus groups including staff, clients, and external stakeholders to identify areas for program improvement.
• Conduct research, develop reports and prepare other tools to ensure Best Practices

Communication Support

• Assist with any external communications and presentations such as the development of powerpoints, or communication tools with community groups, government agencies or other organizations.
• Assist with developing relationships with relevant organizations, or identifying which relationships might be useful.
• Provide support to the Executive Director for all Board meetings including reporting, agendas and other data needs.

Development of Effective Operational Systems
• Assist with the assessment of the technology needs of the organization, identify possible solutions through the use of experts and assist with any implementation of a system selected.
• Assess the needs of various systems throughout the organization such as the use of petty cash, the distribution of metrocards and working closely with the appropriate entity (such as Finance), develop an effective system for the organization.
• Oversee and ensure incidents are reviewed, processed and addressed appropriately by working closely with the Cluster Directors.

Ongoing Assistance

• Provide support to the Executive Director for all Board meetings including reporting, agendas and other data needs.
• Provide ongoing oversight for the Cluster Model approach, reviewing work being conducted within the cluster ensuring adherence to appropriate Cluster specific policies and procedures.
• Support Executive Director and the Senior Leadership Team with writing and analysis related to a variety of efforts.
• Review and propose revisions to staffing patterns, job descriptions, and organizational charts as needed.

Examples of Special Projects

• Work closely with the Senior Leadership Team to assess and evaluate specific program areas such as health and wellness, substance abuse and/or employment and then oversee the development of an approach for such issues.
• Review the use of rep payees for clients, and develop specific policies and programs for use of this tool with clients.
• Investigate the appropriateness of utilizing an Article 81 proceeding to develop an approach for clients.
• Assist, working with the Senior Leadership Team, to understand the physical health needs of clients, and assess medical services being provided and whether and how that should be modified.


The Director will be evaluated using the following metrics:
• Percentage of recommendations provided annually, and resulting reports/strategies for addressing identified issues.
• Percentage of relevant policies developed and then implemented to address concerns.
• Percentage of agency reports and communications produced according to schedule.
• Percentage of policies reviewed annually, and/or implemented to address identified concerns.
• Quality, timeliness and accuracy of all deliverables.

Experience and Skills

The successful candidate will be mission-driven and passionate about our services in achieving organizational excellence. S/he will have incredible initiative, the ability to work well under pressure, a very high level of computer proficiency (with the ability to learn new technologies and databases) and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment. The successful candidate will have excelled academically and must have top-notch writing, research as well as communication and organizational skills. S/he must be adept in implementing multiple projects.

The Director will have at least 3-5 years of organizational experience including working with government funders and expertise in data-driven outcomes. Ideally, a successful applicant has knowledge of supportive and affordable housing, social service models and program research and development. Excellent writing, organizational and communications skills are required. A bachelor’s degree is required.

Please send a cover letter and resume to expressing your interest in the position. No phone calls or faxes, please.

Note: Candidates being considered for the position must sign a release form for Lantern Community Services to perform a criminal background check.

Notice: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment



View Mark Anthony Thomas's profile on LinkedIn