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New York Common Pantry

Bilingual Case Manager (English/Chinese)

New York Common Pantry

The New York Common Pantry, the largest community based emergency feeding organization in New York City, is seeking a charismatic and outgoing Bilingual English/Chinese Case Manager for its Help 365 program. Help 365 is a Single Stop USA program that provides assistance with acquiring public benefits and acute emergency food assistance to meet the critical needs of all families and individuals-regardless of which borough they reside. Help 365 Case managers see new individuals and families and existing Pantry Members on a regular basis to screen for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance or Social Security Supplemental Income or make employment referrals; and provide assistance with accessing the appropriate resources to prevent families from being evicted from their homes. The schedule for this position is Tuesday through Saturday from 9:00AM to 5:00PM. This job is a full-time, exempt position.


•Process Intakes for all new clients of the NY Common Pantry and provide emergency food assistance.
•Screen all new clients using ACCESSNYC benefits calculator to assess eligible public benefits and/or entitlements.
•Negotiate which public benefits and/or entitlements will be acquired through Help 365 case management services.
•Confirm receipt of benefits and/or entitlements for each client, including Food Stamps and Medicaid applications through the Paperless Office System (POS) collaboration with the Human Resources Administration.
•Accurately enter data into all data tracking spreadsheets maintained by Help 365.
•Provide first time emergency pantry assistance.
•Process Pantry Memberships for ongoing supplemental food assistance.
•Process recertification and re-screening of benefits for Pantry Members annually.
•During pantry distribution, address membership card issues that may arise, i.e. missing cards or inactive membership cards.
•Maintain accurate and timely case records in client database.
•Participate in bi-weekly case managers meetings.
•Meet all program service goals as directed by the Help 365 Program Manager.
•Distribute brown bag meals on Tuesdays and Thursdays.
•Work on other program-related activities as needed and assigned.

All candidates must be English/Chinese Bilingual; A Bachelor’s degree in Social Work or Human Services required; Requires a strong knowledge of public benefits/entitlements and systems; Must possess the ability to multi-task and work in a highly trafficked office; Must be computer literate; Knowledge of case management databases a plus; Strong clerical skills with typing at least 25 wpm; Must be comfortable working with diverse populations.

Fully fluent in both English and Chinese (Cantonese/Manadarin)

Please email a cover letter and resume to Marion Williams, Help 365 Program Manager at Only candidates who will be invited for an initial interview will be contacted. No phone calls, please.



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