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Membership Director (Organizing Director)

Iraq and Afghanistan Veterans of America

An exciting opportunity exists at Iraq and Afghanistan Veterans of America (IAVA), the leading membership organization dedicated to serving our nation's heroes and their families. IAVA is seeking a Membership Director to grow, develop and actively engage veterans and supporters.

Reporting to the Chief Program Officer, the Membership Director will be located in IAVA's national headquarters in New York City, as well as establish strong working relationships with the Chief Executive Officer and Chief of Staff of IAVA.

Start date: Immediate. Application deadline: Rolling. IAVA is an equal opportunity employer. VETERANS OF THE CONFLICTS IN IRAQ AND AFGHANISTAN ARE HIGHLY ENCOURAGED TO APPLY.


• The Membership Director will be responsible for the planning and successful execution and of a comprehensive outreach and recruiting strategy, crafting a member engagement pathway that welcomes and encourages new members, and creates opportunities for increasing engagement and responsibilities.
• Plan and execute a long-term campaign to radically increase our membership and fully engage existing members. This is an unprecedented and time-sensitive effort to rally IAVA’s membership around the country;
• Prepare and communicate the various elements and importance of a tightly integrated campaign arc and narrative;
• Manage a growing team, developing the skill set and leadership of staff and holding your team accountable for high- level execution of all work
• Draft and operationalize plans that identify and build upon existing staff capacity and other resources, and enumerates specific roles for staff and member engagement;
• Beta test innovative strategies for membership growth and engagement; create systems to constantly track progress toward goals, and recommend plan adjustments in response to qualitative and quantitative measures of success;
• Design a comprehensive leadership development program that empowers our strongest members to organize within their own networks and the larger veteran community;
• Support member-led initiatives and events; and ensure all IAVA events meet expectations, build membership, increase community and advance campaign goals;
• Create an effective system for benchmarking and measuring the quality and consistency of member engagement between IAVA staff and members;
• Effectively facilitate and participate in regular status meetings with key stakeholders within IAVA, provide regular, timely and comprehensive updates;
• Craft systems for meticulous, efficient record-keeping, and seamless coordination with our CRM management team.

Let’s be clear: this is an all hand-on deck environment working on an urgent campaign with an ambitious timeline, so you’re going to be doing everything from finding and training leaders, to monitoring a 24-hour news cycle, to getting banners printed at 10:30pm at the only open print shop in San Antonio the night before an event.

But if you’ve got ideas for how to build a membership army with a limited budget, an eager community of veterans, and a robust database; if you know how to turn a roomful (or a chat room) full of members into a team of leaders; if you want a chance to be part of something world-changing at a pivotal moment in our nation’s history – you could be the perfect candidate.

The ideal candidate will be an energetic self-starter who:

• Has the drive to build the veteran movement into an unstoppable force that can change lives, impact policy, and ensure veterans have access to best-in-class resources;
• Has led successful labor, community, political, or other member organizing campaigns;
• Has successfully managed staff and volunteers; can hold paid and un-paid organizers to high standards of accountability and productivity; while keeping them happy;
• Is a stickler for precision in real-time tracking and assessing of campaign development; can create or adapt to a system that provides a 360 degree perspective of numerous simultaneous campaign activities;
• Has a track record of integrating online and offline strategies to grow membership;
• Is proactive and forward thinking, has creative vision, intellectual quickness, curiosity, discipline, and resourcefulness;
• Is candid and forthright about flagging problems and/or mistakes;
• Is an experienced organizer who is at home in a fast-paced campaign environment;
• Has top-flight planning skills; is comfortable coordinating numerous time-sensitive projects; skilled in risk analysis and mitigation; able to develop and abide by clear goals, timelines, and priorities;
• Is an excellent communicator; writes efficiently, speaks persuasively, and is comfortable making presentations to a diverse range of audiences;
• Is voraciously multi-talented and willing to learn and do anything to see the job through;
• Has demonstrated people and project management skills;
• Is skilled in the subtleties of motivating, directing and working with diverse, strong, independent personalities and work styles;
• Can provide strategic guidance and support to create an ambitious, high impact, and well-researched campaign;
• Can create a culture of innovation in which people are allowed to try things and even fail—but fail fast--and win big;
• Has a positive attitude and great sense of humor;
• Has commitment and passion for IAVA’s mission;
• Is available to travel frequently.

Bonus Qualities:
• Familiarity with the full range of new social and digital campaign tools;
• Experience with new media applications;
• Knowledge of engagement and/or network organizing;
• Experience working within the limits of grant or partner-led projects;
• Experience managing remotely.

Please send a resume, cover letter and salary history to, with “Membership Director ” in the subject line. Include a cover letter that concisely explains how your experience could be applied to IAVA. Examples of work products are welcomed. Applications without a cover letter will not be considered. No phone calls, please.

About Organization:
Iraq and Afghanistan Veterans of America (IAVA) is the nation’s first and largest organization dedicated to serving the 2.4 million veterans of the wars in Iraq and Afghanistan, from their first day home to the rest of their lives. IAVA strives to build an empowered generation of veterans through programs in four key impact areas: Health, Education, Employment and Community.

• Health - IAVA makes it a priority to ensure that both mental and physical health needs are being effectively addressed in our community, and has provided support to over 20,000 returning veterans nationwide. • Education - With nearly a million new veterans headed back to school under the New GI Bill, IAVA has provided over 500,000 with the tools and support needed to make informed decisions about their education. • Employment - No veteran should come home from Iraq or Afghanistan to an unemployment check. To fight shockingly high joblessness rates, IAVA’s Combat to Career initiative helped over 270,000 veterans in their transition to civilian careers in 2011. • Community - Less than 1% of the country served in Iraq and Afghanistan – a stark contrast to the 12% that served during WWII. Building community, both online and on-the-ground, is a critical factor in fulfilling IAVA’s mission, which means bridging geographical divides to create a united, supported and proud movement of new veterans.



View Mark Anthony Thomas's profile on LinkedIn