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Career Coach - Phipps Neighborhoods Career Network

Phipps Neighborhoods

The Career Coach will provide support and guidance to our sector employment participants as they work to build skills that will poise them to acquire and retain a career-oriented job. Working closely with participants and an interdisciplinary team of instructors and employment specialists, the Career Coach will help connect participants to critical community resources, build life skills, and provide career guidance to participants throughout the training and placement process.


•Support all outreach, recruitment, orientation and training activities geared toward program participants.

•Assist in intake process including reviewing and verifying participant’s information, interviews and document collection for enrollment in program.

•Identifies achievement milestones and evaluation measures for participant success

•Work with participants to determine specific needs and existing barriers, establishes and monitors goal setting, assists in accessing other support services internally and externally, coordinates directly with other departments, and monitors participants’ successful access to services.

•Monitor participants’ progress and promptly responds to participant needs.

• Work with Instructors to monitor participants’ compliance with attendance, necessary documentation and group project. Distributes stipends and Metrocards.

•Intervene when participants fall off track by scheduling a case conference and addressing impeding barriers.

•Facilitate weekly “Life Skills” workshops to address basic barriers to employment.

•Make weekly individual appointments with participants to ensure success in program.

•Enter data and notes into the database appropriately and accurately.

•Submit all required and/or requested documentation/reports/paperwork by assigned due dates.

•Build relationships with instructors, coordinators and all other appropriate staff to enhance the training experience of the participant and facilitate progress towards graduation.

•Assist students in the enrollment and registration process at college, Financial Aid application (FAFSA), grants and scholarships.

•Assist students in preparing for job interviews and process at the hospital.

•Coordinate with placement staff when participant is ready for employment.

•Perform other duties as assigned by Program Manager.


•Bachelor’s degree in psychology, education, social work or other appropriate field preferred

•At least 2 years of Case Management and Youth Development experience.

•Experience in leading individual and group peer support groups.

•Customer service skills are a must.

•Strong communication skills-written and oral.

•Must enjoy working with at-risk young adults and have a strong initiative to work in a team.

•Intermediate in Microsoft Office suite, Windows applications, internet and email required, experience with SalesForce helpful.

•Spanish a plus

Please forward your resume and cover letter in one document outlining your skills and experience to with subject line “Career Coach.”

About Organization:
Phipps Neighborhoods is a multi-service nonprofit, established in 1972, providing a comprehensive network of educational, work-readiness and community development programs to more than 10,000 children, teens and adults each year in targeted communities across the Bronx and Manhattan. These programs include: Head Start and Early Head Start, after-school, summer camp, literacy and ESOL, pre- GED, college prep, work readiness, resident support, and adult/family programs.



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