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Constituent Services Liaison/Community Coordinator

Manhattan Borough President's Office


Description
Manhattan Borough President Gale Brewer seeks a Constituent Services Liaison/Community Coordinator to be part of her collaborative, energetic and innovative team. The prospective staff member must be committed to seeking out new and better ways for the office to connect with, and deliver for, Manhattan's diverse neighborhoods, communities and constituents. The Constituent Liaison under the supervision of the Borough President's, Director of the Northern Manhattan Office would represent the Borough President's office in handling constituent issues.

Responsibilities:
Specific responsibilities include; but are not limited to:


• Serve as one of the Borough President’s primary representatives to address the needs of constituents seeking services and resolution from various government agencies.


• Coordinate effective and timely response to individual constituent inquiries, concerns and requests for assistance (in person, via phone, email and mail) within assigned issue areas.


• Assist constituents with addressing a range of concerns including, but not limited to: housing, health care, social service, education, environment and economic development issues.


• Maintain relationships with district stakeholders, including local, state and federal officials representing Northern Manhattan, government agencies, community boards, block/tenant associations, non-profit organizations etc., to ensure responsiveness to constituent concerns and quality service delivery.


• Monitor and track constituent correspondence and related paperwork in online database. Log all requests and maintain up-to-date files on all cases.


• Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.


• Provide periodic reports for the District Director on active and pending cases in assigned issue areas, and updates documenting agency responses to inquiries and requests.


• Identify emerging community issues and assess cases for trending problems which may require more in-depth coordinated response or policy action, and make recommendations to help guide the office’s response, as appropriate.


• Represent the Borough President at select events and community meetings throughout the districts, as assigned;


• Work in collaboration with various units within the Borough President’s office, to resolve constituent issues and to assist with planning and implementation of community outreach activities, town hall meetings and other office-sponsored forums.


• Help facilitate the community board appointment process including outreach and recruitment for community board applicants.
• Draft memoranda, correspondence, briefings and talking points.


• Assist with office administration and intern supervision, as needed.


• Other duties and special projects as assigned.


• Flexibility with regard to work hours;

Qualifications:
Bachelor’s degree required.

At least two years of public service experience strongly preferred, i.e., case management, community organizing, campaign, government, social policy or nonprofit work experience.

Interest in social policy and familiarity with the issues facing Manhattan neighborhoods, including some knowledge of the areas including Community Boards 9,10,11,12.

Preferred:
Strong organizational skills including the ability to prioritize, meet deadlines and maintain consistent attention to details;

Candidate must possess good analytical, problem solving and computer skills;

Highly energetic;

Outstanding communication, interpersonal and organizational skills;

Excellent written and public speaking abilities;

Ability to work well under pressure; and

Capable of multitasking in a team oriented environment.

How TO APPLY:
Interested candidates should email a cover letter and resume in a single word or PDF document to: Athena Moore, Director, Northern Manhattan Office, 163 W. 125th Street, Rm. 508, New York, NY 10027 at amoore@manhattanbp.nyc.gov with “Constituent Services Liaison” in the subject line.

About Organization:
The Office of the Manhattan Borough President is committed to a diverse workforce, and we seek diversity among applicants for this position. People of color, women, gay/lesbian/bisexual/transgender people, people with disabilities, and veterans are encouraged to apply.

New York City residency is required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two (2) continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.


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