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ROSS Service Coordinator

New York City Housing Authority

ROSS Service Coordinator

The New York City Housing Authority (NYCHA) is committed to increasing opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. NYCHA's Department of Resident Economic Empowerment & Sustainability (REES) is charged with working to develop and implement programs, policies and collaborations to measurably support residents' increased economic opportunities with a focus on asset building, employment, advancement, adult education and training and business development. REES enables NYCHA to (1) generate more economic opportunities for residents and NYCHA neighborhoods, while strategically investing and leveraging NYCHA's spending; (2) provide a more comprehensive economic empowerment platform with additional capacities around financial literacy, asset building and business development; (3) reduce the duplication of services - better investing limited resources; (4) be a better partner to community- based organizations, government agencies, philanthropies, community colleges, schools, employers and other key stakeholders; and (5) drive more resources and investment into public housing neighborhoods.

REES is seeking two dynamic ROSS Service Coordinators who will serve as project and partnership managers with a community-based focus, providing place-based service coordination for NYCHA residents in the neighborhoods of Brownsville/East New York and the Lower East Side. Each ROSS Service Coordinator will help to identify, coordinate and attract economic empowerment resources for residents in those specific geographies, with a special focus on a few key NYCHA developments and execute a portfolio of strategic projects that achieve clearly defined outcomes.

NOTE: This is a two year temporary, grant funded position through the HUD Resident Opportunity and Self-Sufficiency (ROSS) program.

Responsibilities include, but are not limited to the following:

1. Identify key adult education, training, workforce development, financial literacy and asset building and business development stakeholders and resources within a specific geographic area. 2. Establish formal partnerships, through an application and evaluation process, with relevant economic opportunity services providers. Execute and manage formal agreement appropriately. 3. In collaboration with partner organizations, identify, develop and manage strategic projects that connect residents to critical services and achieve clearly defined outcome measures that support the ROSS program logic model. Manage relationships with key internal and external stakeholders to achieve project outcomes. 4. In a given geographic area, establish a local referral and recruitment infrastructure, leveraging partner organizations, frontline NYCHA staff, and key stakeholders, in order to achieve project outcomes. Strategically leverage NYCHA and REES communication channels, customer touch points, and all projects. 5. Identify neighborhood economic opportunity needs and gaps; work with partner organizations, as well and key REES staff, to develop strategies for to securing additional resources and/or launching pilot initiatives with the potential to scale. 6. Work with partners and REES team to identify best practices that support the monthly, quarterly, and annual outcomes for REES in each key service area. 7. Regularly manage project performance, utilizing standard reporting tools including the ROSS logic model; formal communication with partner organizations; and qualitative feedback from residents through formal means, to ensure project outcomes are achieved and high-quality services are rendered. Implement new strategies to improve or enhance outcomes based on regular evaluation. 8. Manage relationships with Resident Associations and other resident-led bodies, development property managers, key frontline staff and other key contacts, with a special focus on developments participating in the ROSS grant program. 9. Work with Strategic Projects Unit to issue and manage contracts with REES partners who can support fulfillment of the outcomes defined in the ROSS program logic model; support ROSS annual reporting duties as needed. 10. Ensure website, resources and materials are up to date with accurate neighborhood information.

Minimum Qualification Requirements 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills 1. Master's degree in social work, public administration, community and economic development, public policy, education, business or related field preferred. 2. Proven experience using data to define and achieve outcomes. 3. Proven experience creating and managing complex public-private partnerships and consortia. 4. Experience with one or more of the following preferred: community organizing, workforce development, financial literacy and asset building, resident business development, adult education, job training, management consulting, program evaluation. 5. Demonstrated success in managing performance-based contracts; experience working with New York City government a plus. Experience delivering HUD programs a plus. 6. Experience working in one of the two target neighborhoods a plus. 7. Experience working with diverse communities, cultures, and ethnicities. 8. Creative and strategic thinker; entrepreneurial; proven leadership abilities. 9. Exceptional project management, organizational, analytical, quantitative and qualitative skills. 10. Excellent verbal, written and interpersonal communication skills; ability to communicate with a variety of audiences. 11. Interest in pioneering a new community development initiative and working with and in low-income communities. 12. Ability to work independently and as part of a team. 13. Bilingual preferred; fluent in Spanish.

Interested candidates may submit cover letter and resume to Search for JOB ID# 142549.



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