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Intake and Occupancy Manager

Supportive Housing Organization

The Intake and Occupancy Manager (IOM) is a full- time management level position supervised by the Executive Director. The IOM is based in Manhattan and is required to travel to various buildings throughout New York City as necessary. The IOM is responsible for supervising all Intake and Occupancy Staff work involving intake, compliance, rental subsidies, and rent collection at all buildings which provide low-income and permanent supportive housing. The IOM must work in collaboration with supportive service and property management staff and be well-versed in the various government requirements that affect low-income housing including the low income housing tax credit program and other City agency regulations. The IOM will be expected to provide structured staff supervision using data analysis and performance evaluation tools. They must have strong leadership skills and the ability to motivate at team of over 10 professionals. The IOM will be responsible for providing support and assistance to all Intake and Occupancy Staff whenever regulatory questions or challenges arise. The IOM must be a solution-oriented leader who is capable of continually developing systems to help the organization become more efficient and effective. They must be a hardworking, big-picture thinker with strong ethics. This position is exempt.

• Prepare and review monthly vacancy report & report data to agencies.
• Ensure all apartment vacancies are leased up as quickly as possible and works to address any issues related to vacancies.
• Develop systems to minimize vacancy time by efficiently identifying and housing eligible referrals.
• Review & approve tenant applications to verify eligibility
• Coordinate with referral agencies to ensure they provide a sufficient number of eligible referrals
• Train and supervise staff tasked with collection and review of eligibility documentation.
• Develop detailed checklists to ensure only qualified applicants are accepted into housing.
• Coordinate with supportive services staff to ensure they know when tenants are moving in and have the information they need.

Rent Collection
• Develop and maintain a schedule for on- site rent collection and ensure staff provide both in-person and written rent payment reminders to tenants.
• Ensure staff are effectively issuing arrears notices both in-person and in writing.
• Prepare and review rent collection reports to identify need for interventions and evictions.
• Interface with eviction attorney and ensure that all tenants over 30 days in arrears are fairly and efficiently moved through the legal process.
• Coordinate with program staff to ensure tenants receive clear notification and comprehensive support when they are in arrears.
• Develop strategies to collect rent with a goal of no more than 20% of tenants in arrears for over 30 days.

• Ensure compliance with tenant eligibility standards of both supportive services contracts (HASA, DOHMH, OMH, NYSSHP, HUD SHP) and rental subsidy contracts (Shelter Plus Care, Section 8, etc.).
• Oversee timely completion of subsidy recertifications & lease renewals
• Review tenant charts prepared for LIHTC compliance
• Coordinate LIHTC and agency audits
• Affirm completeness of HPD recertification prior to submittal
• Supervise completion of DHCR annual registrations.
• Serve as primary contact with compliance agencies and submit corrective action plans, as needed.

The IOM will be evaluated using the following measures:
• Occupancy rate
• Average duration of vacancy
• Rent collection rate
• Amount of rental subsidy revenue
• Eligibility of tenants
• Quality and timeliness of internal and external communications
• Quality and accuracy of data collection, analysis, and reports.
• Completion of staff performance evaluations.
• Quality of staff support and supervision.

• Bachelors Degree required, Master's Degree preferred.
• Five to seven years experience working with low-income housing and supportive service contracts in connection with rent up and compliance with relevant regulations.
• Five to seven years experience managing staff and administrative systems for a progressive organization

• Strong leadership and supervision
• Ability to work effectively with different levels of management
• Ability to delegate effectively
• Big-picture thinking
• Ability to critically read, interpret, and complete documents
• Strong oral and written communication; computer skills and experience with data
• Ability to facilitate positive changes in organizational culture
• Goal orientation
• Detail orientation
• Self direction
• Ability to collect data and produce analysis to guide decision-making.

Please email a cover letter and resume to



View Mark Anthony Thomas's profile on LinkedIn