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Good Shepherd Services


Good Shepherd Services


Building on Strengths in Individuals, Families and Communities!

JOB SUMMARY: The Program Evaluation and Planning (PEP) Department oversees agency-wide efforts in performance management, promotes implementation of evidence-based practice, and supports evidence-generating activities. The Project Manager for Communication and Best Practices will oversee the organization's knowledge base of best practices, will provide technical support to programs in their evaluation, planning and quality assurance activities including Council on Accreditation (COA) readiness, and will manage the internal participant incident process.

GENERAL REQUIREMENTS: All staff members are expected to be committed to the mission, vision and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness to work within a culturally diverse environment.

We offer an outstanding work environment, opportunities for career development and competitive benefits.

Employee Referral Award Program: If you, as our employee, refer an outside candidate for this position, you will be awarded $300: $150 upon the candidate starting as an employee and $150 upon successful completion of the first six months of employment.

Good Shepherd Services is an Equal Opportunity Employer and complies with the requirements of the Americans with Disabilities Act. We encourage all qualified individuals to apply. Any offer of employment is contingent upon receiving satisfactory references and approval of hire by applicable regulatory bodies, as appropriate. For programs regulated by the Department of Education, the Department of Health and the Department of Youth Justice Programs, the respective City departments determine employment eligibility and advise Good Shepherd Services (GSS) if the organization can hire the individual. Falsification or omission of relevant information in connection with any application for employment is grounds for denial or dismissal.

MAJOR DUTIES: Knowledge Management
• Manage Shared Resources project: continue to develop the site and coordinate bi-monthly agency-wide meetings.
• Serve as a resource to the agency as a whole by compiling research on national, state and citywide statistics for purposes of comparative analysis.
• Assist in development of technology tools to enhance use of data across the agency, including ongoing development and utilization of SharePoint.
• Develop and maintain PEP communication tools including PEP site, drive, and orientation materials.
• Work closely with department and agency leadership and with program staff to oversee the marketing/presentation of data reports to internal and external audiences. Best Practices
• Coordinate ongoing COA readiness efforts, including: convening quarterly meetings on cross-agency workgroup, serving as in house expert on standards, and developing and overseeing systems to ensure that key elements are up-to-date.
• Provide ongoing support and technical assistance to help staff use data effectively to promote a culture of learning and high performance.
• Conduct trainings throughout the agency on program evaluation and best practices. Participant Incident Process
• Manage the internal participant incident reporting process, including: reviewing all incidents and providing related support to programs to ensure accuracy; maintaining incident database and files; creating and generating incident reporting to inform risk management, best practice and outcomes discussions; serving as a liaison to the insurance broker and facilitate communication regarding critical incidents; and developing related training materials and facilitate trainings on standards and best practices. Other
• Travel to program sites as needed.
• Perform other department or agency-related duties.

• Bachelor’s degree required. Master’s degree in related field preferred.
• Must have experience in outcomes management/program evaluation/quality assurance.
• One to two years’ experience in developing and building databases required.
• Two years’ experience working in social services contexts; work or volunteer experience providing direct services to participants preferred.
• Strong expertise in Microsoft Word, Excel, and Access as well as proficiency in SPSS.
• Must have superior organizational and analytical skills, and excellent verbal and written communication skills.
• Must have customer service sensibility.
• Must be able to work independently and manage multiple tasks in a fast-paced environment.
• Ability to work collaboratively with a variety of people, as well as an aptitude for teamwork.
• Ability to use public transportation for travel to program locations throughout New York City.

Interested and qualified parties should forward their resume to:

Miranda Yates Good Shepherd Services 305 Seventh Avenue, 9th Floor New York, NY 10001 E-Mail: indicating position & location of interest or Apply on-line at

About Organization:
OUR MISSION • To lead in the development of innovative programs that ensures a more promising future for our program participants. • To advocate zealously for principles necessary to empower those with whom we work. • To provide quality service to individuals consistent with their dignity and to communities consistent with their needs.

WHO WE ARE Good Shepherd Services has won the Non Profit Excellence Award for Overall Management Excellence given by the New York Times Company! Good Shepherd Services is a non-sectarian, social service and youth development agency which positively affects the lives of more than 18,000 children and families annually. Throughout our history, we have shown leadership in developing effective programs that help New York City's more vulnerable residents gain the support, skills and opportunities necessary for success in life. United by our shared mission and vision, these programs are characterized by a profound respect for the strengths inherent in individuals, families and communities. We provide city-wide residential and foster care services with concentrations in Manhattan, the Bronx and Brooklyn. In addition, we have developed two networks of community-based educational support, youth development, family support, and after school programs, in Brooklyn, primarily in the neighborhoods of Park Slope, Red Hook and Gowanus and in Central Bronx. Through our professional training services, we help to ensure the implementation of best practices in human services agencies across the City.



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