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Leasing and Compliance Administrative Associate

Lantern Community Services

Lantern Community Services is seeking a Leasing and Compliance Administrative Associate (LCAA) whose primary responsibility is to collect rent checks from tenants. When a resident fails to pay rent, the LCAA provides payment reminders and arrears notices to the tenant, and ensures that program staff is aware of the tenant's rent payment status. In the event that such interventions fail, the LCAA ensures that legal eviction process is commenced and that program staff are kept updated on the tenant's legal status. The LCAA must also collect signatures on compliance documents, including lease renewal forms and rental subsidy recertifications. The LCAA reports to the Leasing and Compliance Associate (LCA) and is expected to provide support to the LCA as needed.

Responsibilities: Leasing
• Draft lease and calculate rent and send to LCA and PMA for approval.
• Schedule second tenant interview within 24 hours of receiving the approved lease from the LCM
• Obtain tenant signature on lease, subsidy application, and apartment inspection form. Rent Collection
• Collect rent checks from tenants, distribute rent payment envelopes to appropriate tenants, and provide rent receipts to tenants.
• Review HPD/HAP, NYCHA register on a monthly basis
• File backup copy of rent receipt issued to tenant on-site according to unit number
• Send original payment & back up documentation to PMA semi-monthly, ordered by unit number
• Review aging summary report on a monthly basis to determine arrears issues
• Issue written arrears notices.
• Provide information to program and tenants on rental arrears, as needed. Eviction
• Issue eviction notices in person or by mail
• Provide information on tenant legal status to program staff, as needed.
• Ensure that the court marshal issues eviction notices. Vacancy
• In coordination with program staff, notify LCA & Super of apartment vacancy using the vacancy follow up form.
• Conduct vacant apartment inventory in coordination with PD and ensure that the completed inventory report form is distributed to staff.
• Obtain property disposal notice from Super at the end of the 30 day period.

Ongoing Compliance
• Collect income documentation with LCS Staff from tenants and update TIC forms in coordination with LCA.
• Draft lease renewal forms and calculate rent based on Rent Guidelines
• Collect tenant signatures on lease renewals with LCS Staff
• Collect tenant signatures on subsidy recertification with LCS Staff

Performance Evaluation: LCM will periodically evaluate LCAA using the following metrics:
• Vacancy rate
• Interview conducted
• Referrals obtained
• Tenant rent collections
• Subsidy rent collections
• Timeliness of subsidy recertification submissions
• Timeliness of lease renewal completion
• Number of tenants without rental subsidies
• % of tenants 30+ days in arrears in the legal process
• Success rate of external audits


• Bachelors Degree in Business Administration, Economics, Sociology, Psychology or related field, or some college with related work experience
• Experience working with low-income housing and supportive service contracts, preferred.
• Experience working with special needs populations, preferred.

• Ability to work effectively with different levels of management
• Ability to delegate effectively
• Math and reasoning
• Ability to critically read, interpret, and complete documents
• Strong oral and written communication
• Ability to facilitate positive changes in organizational culture
• Goal orientation
• Detail orientation
• Self direction


• Experience working with low-income housing and supportive service contracts, preferred.
• Experience working with special needs populations, preferred

To Apply: Please send cover letter and resume to

About Organization:
Lantern Community Services (“LCS”) was founded in 1996 in order to strengthen the social and economic stability and independence of residents of permanent affordable and supportive housing in the New York City metro area. We deliver onsite supportive services to low-income families and individuals living in more than 1,400 units located in 14 congregate buildings throughout New York City. LCS provides the employment and education, referral and benefits counseling essential to fostering housing retention and goal advancement for the LCS residents, many of whom have special needs, including mental illness and HIV/AIDS, as well as young adults aging out of foster care. LCS also oversees the leasing and regulatory compliance of the residents to maintain housing stability.



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