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DIRECTOR, IMMIGRANT AFFAIRS TRAINING GROUP
NYC HUMAN RESOURCES ADMINISTRATION
Office of Refugee and Immigrant Affairs (ORIA)
DIRECTOR, IMMIGRANT AFFAIRS TRAINING GROUP Administrative Staff Analyst NM
The New York City Human Resources Administration/ Department of Social Services (HRA/DSS) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency.
The Office of Refugee and Immigrant Affairs (ORIA) ensures that New York City's limited English proficient (LEP) and immigrant residents have equal access to HRA's services and benefits, in accordance with Federal, State and local laws. HRA is one of only a few city agencies to have a unit dedicated to clients with LEP, refugees and immigrants.
Each year HRA serves more than 3 million New York City residents who speak over 90 different languages. More than 1 million of these residents are LEP, immigrants and/or refugees. ORIA works with HRA's program areas to meet civil rights and language access legal mandates related to HRA's services for New York City's LEP and immigrant population. ORIA also collaborates with City agencies, Mayoral offices, and State and Federal offices to promote city-wide programs that serve immigrants and LEP residents.
Job Description: The Director, Immigrant Affairs Training Group will play a vital role in accomplishing ORIA's mission. In conjunction with leaders and trainers from a variety of program areas, s/he will develop, coordinate, and assess the implementation of ORIA's training initiatives. Reporting directly to the Executive Director of ORIA, the Director, Immigrant Affairs Training Group will:
· Develop an agency-wide immigrant eligibility training "academy" to enhance expertise around immigrant eligibility for public benefits across HRA's diverse program areas and to ensure that clients receive the benefits to which they are entitled. · Enable the sharing of knowledge across the organization through the creation of networks, insight sharing meetings, tools and other forms of collaboration. · Work collaboratively with program leaders and trainers to ensure that training procedures and processes are appropriate and effective. · Advise on methods and formats to produce and deliver effective and impactful learning. · Oversee the development of immigrant eligibility training and tools. · Propose, review and engage diverse internal and external training resources. · Maintain appropriate training materials, resources and tools such as presentations, recordings, user guides and trainer materials. · Oversee the logistics and delivery of training sessions. · Oversee the capturing and analysis of internal and external customer inquiries, complaints and feedback for integration into HRA's policies, procedures and training tools. · Oversee the development of tools to capture and analyze training participants' feedback for continuous improvement of HRA's training initiatives. · Develop quality assurance protocols, instruments, databases and training reports. · Supervise staff. Required Skills: · Law degree and experience practicing immigration and/or public benefits law. · Experience in training creation, coordination, delivery and assessment · At least 2-3 years of experience in training a social services agency or community- based organization serving a culturally diverse population. · Record of delivering high quality training projects on time and on budget. · Excellent organization, analytic, presentation, verbal and written communication skills. · Possess a high level of diplomatic, interpersonal communication skills. · Excellent research and/or paralegal skills. · Stellar political and public relations instincts. · Team player. · Ability to exercise discretion when handling sensitive or confidential information. · Computer skills and knowledge of relevant software applications, including database management, content and document creation management, project management, word processing, and spreadsheets. · Ability to work under pressure, meet deadlines and adapt to new circumstances. Preferred Skills: · Bilingual · Knowledge of HRA programs and related social services policies at city, state and federal levels. · Experience with record-keeping and data analysis.
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above. Salary Range: $56,937 - $88,649 New York City offers an excellent and comprehensive benefits package.
For consideration, please go to https://a127- jobs.nyc.gov and search for Job ID #150460 to apply. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW. HRA/DSS IS AN EQUAL OPPORTUNITY EMPLOYER.