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Director of Leasing
Lantern Community Services
Lantern Community Services is seeking a Director of Leasing who will be responsible for supervising all Intake and Occupancy Staff work involving intake, compliance, rental subsidies, and rent collection at all buildings which provide low- income and permanent supportive housing. The Director of Leasing must work in collaboration with supportive service and property management staff and be well-versed in the various government requirements that affect low-income housing including the low income housing tax credit program and other City agency regulations. The Director of Leasing is based in Manhattan and is required to travel to various buildings throughout New York City as necessary. The Director of Leasing reports to the Executive Director. The Director of Leasing will be expected to provide structured staff supervision using data analysis and performance evaluation tools. The Director must have strong leadership skills and the ability to motivate a team of more than 10 professionals. The Director of Leasing will be responsible for providing support and assistance to all Leasing Staff whenever regulatory questions or challenges arise. The Director of Leasing must be a solution-oriented leader who is capable of continually developing systems to help the organization become more efficient and effective. They must be a hardworking, big-picture thinker with strong ethics. The Director of Leasing must be an excellent communicator and able to work with our special needs tenants as well as our diverse staff to help maintain housing stability whenever possible. This position is exempt.
• Prepare and review monthly vacancy report and report data to agencies.
• Ensure all apartment vacancies are leased up as quickly as possible (no longer than 30 days) and work to address any issues related to vacancies.
• Develop systems to minimize vacancy time by efficiently identifying and housing eligible referrals.
• Review and approve tenant applications to verify eligibility.
• Coordinate with referral agencies to ensure they provide a sufficient number of eligible referrals.
• Train and supervise staff tasked with collection and review of eligibility documentation.
• Develop detailed checklists to ensure only qualified applicants are accepted into housing.
• Coordinate with supportive services staff on potential tenants to help assess needs and service requirements. Rent Collection
• Develop and maintain a schedule for on- site rent collection and ensure staff provide both in-person and written rent payment reminders to tenants.
• Ensure staff are effectively issuing arrears notices both in-person and in writing.
• Prepare and review detailed rent collection reports to identify need for interventions and evictions.
• Coordinate with eviction attorney and ensure that all tenants over 30 days in arrears are fairly and efficiently moved through the legal process.
• Coordinate with supportive services staff to ensure tenants receive clear notification and comprehensive support when they are in arrears.
• Develop strategies in collaboration with supportive service staff to collect rent with a goal of no more than 20% of tenants in arrears for over 30 days. Compliance
• Ensure compliance with tenant eligibility standards of both supportive services contracts (HASA, DOHMH, OMH, NYSSHP, HUD SHP) and rental subsidy contracts (Shelter Plus Care, Section 8, etc.).
• Oversee timely completion of subsidy recertifications and lease renewals
• Review tenant charts prepared for LIHTC compliance
• Coordinate LIHTC and agency audits
• Affirm completeness of HPD recertification prior to submittal
• Supervise completion of DHCR annual registrations. Serve as primary contact with compliance agencies and submit corrective action plans, as needed.
Evaluation The Director of Leasing will be evaluated using the following measures:
• Occupancy rate
• Average duration of vacancy
• Rent collection rate
• Amount of rental subsidy revenue
• Eligibility of tenants
• Quality and timeliness of internal and external communications
• Quality and accuracy of data collection, analysis, and reports.
• Completion of staff performance evaluations.
• Quality of staff support and supervision.
• Collaboration with all LCS staff, government agencies and property management.
• Bachelors Degree required, Master's Degree preferred.
• Five to seven years experience working with low-income housing and supportive service contracts in connection with rent up and compliance with relevant regulations.
• Five to seven years experience managing staff and administrative systems for a progressive organization
• Strong leadership and supervision
• Ability to work effectively with different levels of management
• Ability to delegate effectively
• Ability to critically read, interpret, and complete documents carefully
• Strong oral and written communication; computer skills and experience with data
• Ability to facilitate positive changes in organizational culture
• Self direction
• Ability to collect data and produce analysis to guide decision-making.
• Excellent collaborator and team member
Master's Degree preferred
How TO APPLY:
To Apply: Please email a cover letter and resume to firstname.lastname@example.org.
Note: Candidates being considered for the position must sign a criminal background check release form.
Lantern Community Services (“LCS”) was founded in 1996 in order to strengthen the social and economic stability and independence of residents of permanent affordable and supportive housing in the New York City metro area. We deliver onsite supportive services to low-income families and individuals living in more than 1,400 units located in 14 congregate buildings throughout New York City. LCS provides the employment and education, referral and benefits counseling essential to fostering housing retention and goal advancement for the LCS residents, many of whom have special needs, including mental illness and HIV/AIDS, as well as young adults aging out of foster care. LCS also oversees the leasing and regulatory compliance of the residents to maintain housing stability.