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Housing Associate for the Scattered Site Program

Lantern Community Services

Job Description: The Housing Associate (H.A.) is responsible for working and partnering with the Housing Coordinator, Program Director, Case Management Team and with tenants towards achieving maximum independence, community integration and housing stability who have recently transitioned out of higher levels of community care. The H.A. plays a key role towards ensuring the organized work flow of the tenant services team, assisting in tenant rent collection and tracking, creating and maintaining tenant files in compliance with regulatory / governmental standards, coordinating, tracking and scheduling of intakes & move ins with referral sources, planning, scheduling and coordinating lease signings / annual rental modifications. Identification and coordinating unit repairs through apartment inspections. The ideal candidate will possess good communication and negotiation skills, ability to prioritize work flow and tasks with strong organizational skills. Knowledge of HRA 2010E housing process, NY/NY eligibility and supportive housing for special needs individuals experiencing mental health issues would be beneficial but is not required. Position will be based out of the Brooklyn office of Lantern Community Services, but the Housing Associate will be expected to travel throughout Brooklyn and Long Island.

Responsibilities: Admissions & Referrals
• Develop and maintain systems to ensure the seamless documentation and processing of incoming referrals for supported housing program.
• Responsible for the initial screening of eligibility based on program admission criteria and current program vacancy needs in collaboration with Program Director and Case Management Team.
• In partnership with Housing Coordinator, coordinate tenant admissions including but not limited to apartment preparation, coordinating ordering of furniture and scheduling of cleaning / preparation of unit.
• Obtain tenant signatures on lease and apartment inspection forms.
• Partner with Housing Coordinator and Program Director in tracking and scheduling annual lease renewals and rent modifications.

Property Management
• Develop and maintain systems to ensure the timely completion of apartment work-orders / repairs.
• Conduct home visits based upon tenant requests for repairs, providing preliminary assessment and coordinating with Housing Coordinator.
• Serve as liaison between property landlords and tenants to ensure apartments not only meet building code requirements, but are quality and meet tenant needs.
• Facilitate and complete mandatory apartment inspection in collaboration with the Program Director, Case Management Team and Housing Coordinator.
• Prepare and submit disbursement vouchers to ensure timely payment to property landlords for new and renewal leases.
• For tenants in rental arrears, develop and monitor payment plan agreements in collaboration with Program Director and Housing Coordinator to ensure tenant housing stability.
• Assist tenants in collaboration with HRA and Case Management Team in obtaining one shot deals.
• Assist in completing vacant apartment inventory and ensure that the units are prepared for new tenant admissions and coordinate with property landlords.
• Contact Public Assistance regarding security deposit vouchers.

Ongoing Compliance
• Collect income documentation from tenants
• Draft lease renewal forms and calculate rent as required
• Ensure leases and any associated rent documentation is up to date and accurate.
• Maintain Tenant Housing files in accordance with governmental and contractual requirements.

Experience Qualifications
• Bachelor’s Degree in Business Administration, Economics, Sociology, Psychology or related field with commensurate work experience
• Prefer one to three years’ experience working with low-income housing and supportive service contracts
• Prefer one to three years’ experience providing direct service to special needs populations

• Ability to work effectively with different levels of management
• Ability to delegate effectively
• Ability to critically read, interpret, and complete documents accurately while also presenting strong math and analytical skills.
• Strong oral and written communication
• Demonstrates initiative


• Prefer one to three years’ experience working with low-income housing and supportive service contracts
• Prefer one to three years’ experience providing direct service to special needs populations

Note: Candidates being considered for the position must sign a release form for LCS to perform a criminal background check.

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Notice: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

About Organization:
Lantern Community Services (“LCS”) was founded in 1996 in order to strengthen the social and economic stability and independence of residents of permanent affordable and supportive housing in the New York City metro area. We deliver onsite supportive services to low-income families and individuals living in more than 1,400 units located in 14 congregate buildings throughout New York City. LCS provides the employment and education, referral and benefits counseling essential to fostering housing retention and goal advancement for the LCS residents, many of whom have special needs, including mental illness and HIV/AIDS, as well as young adults aging out of foster care. LCS also oversees the leasing and regulatory compliance of the residents to maintain housing stability.



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