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Assistant Deputy Commissioner, SNAP

NYC Human Resources Administration (HRA)


CIVIL SERVICE TITLE:Director of Food Stamp Program (DOSS), M-V FUNCTIONAL TITLE:Assistant Deputy Commissioner, SNAP

The New York City Human Resources Administration (HRA), seeks a motivated, dynamic individual who shares Mayor' Di Blasio's philosophy to reduce the number of New Yorkers living in poverty and create a more effective, efficient and compassionate service delivery system. This individual will serve as the Assistant Deputy Commissioner of the Supplemental Nutrition Assistance Program (SNAP), formerly known as the Food Stamps Program. The selected candidate will be an integral member of the leadership team for one of the nation's premier social service agencies dedicated to enhancing the quality of life for all New Yorkers by providing temporary help to eligible individuals and families with social service and economic needs in order to assist them in moving out of poverty. HRA is committed to implementing reforms to change long-standing operational and administrative barriers affecting the delivery of food benefits for low-income families and individuals.

This position will report directly to the Deputy Commissioner of Family Independence Administration (FIA) Field Operations and has primary responsibility for the overall management of SNAP and the services provided by the SNAP centers; operationally, this program is staffed with approximately 1,600 employees involved in the delivery of Supplemental Nutritional Assistance Program services in sixteen (16) SNAP centers and six auxiliary sites located in the five boroughs in New York City serving more than 1.7 million SNAP recipients.

The Assistant Deputy Commissioner will be a key player in organizing FIA's efforts to eliminate any existing operational and administrative barriers impacting on the delivery of SNAP food benefits and program goals for the alleviation of hunger. Major components of the position include overseeing the day to day operations of the SNAP centers; ensuring cases are processed timely as mandated by state and federal regulations; developing and monitoring corrective action plans to address programmatic deficiencies such as decreases in the SNAP payment accuracy rate; and overseeing the SNAP reengineering efforts aimed at increasing operational efficiencies while decreasing barriers to SNAP participation. Additional responsibilities will include administering and directing the operations of the Special Projects, Outreach and Technology (SPORT) Team which coordinates the efforts of over eighty (80) Community Based Organizations (CBO's) that work with SNAP on various initiatives including assisting clients with applying and/ or recertifying for SNAP benefits, as well as participating in a mediation project by which client barriers are addressed and resolved through the SNAP/CBO partnership. As part of the external role, the Assistant Deputy Commissioner will have responsibility for meeting with the City Council and other City, State and Federal Social Services representatives and articulate the goals of HRA, particularly as it relates to fighting poverty, income inequality and hunger.

Knowledge, Skills and Abilities: · Ability to analyze and define large scale complex problems; mobilize resources; identify diverse solutions; organize and direct a combination of agency functions; · Ability to perform complex tasks and prioritize multiple projects; · Demonstrated leadership, organization and management skills; · Strong oral and written communication skills.

Apply online with a cover letter to In the Job ID search bar, enter: job ID number # 152888.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.



View Mark Anthony Thomas's profile on LinkedIn