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NYC Human Resources Administration (HRA)

Municipal Identification Project (Muni ID)


The New York City Human Resources Administration (HRA), one of the nation's largest social service agencies, is recruiting for one (1) dynamic individual to serve as the Deputy Director for the Municipal ID Project (Muni ID). New York City Mayor Bill de Blasio recently announced a new plan to create a New York City municipal identification card which would be available to all New Yorkers. For some New York City residents who don't have identification, they may experience barriers when trying to open bank accounts, acquire ATM cards, file police complaints or lease apartments. The New York City Municipal ID aims to bridge that gap.


Working under direction of the Executive Director for the Municipal ID project, with latitude for the exercise of independent judgment and initiative, the Deputy Director of the Muni ID will support the Executive Director in all aspects of the launch and management of ongoing operations for the Municipal ID program.

The Deputy Director will:

· With the support of the Executive Director and Office of Staff Resources within the Human Resources Administration, take the lead on all aspects of personnel planning and hiring for the municipal ID initiative, including job descriptions, recruitment efforts, on-boarding of new personnel, performance expectations, and new staff orientation; · Oversee planning and execution of training for Municipal ID personnel, ensuring that staff at all levels within the program have the necessary expertise in procedures, program rules and guidelines, and technology; · Develop and manage a communications and reporting framework for managing performance within the Municipal ID program and reporting on performance to external parties, including the Mayor's Office, the City Council, and other city agencies with a significant interest in the initiative; · Oversee the development of standard operating procedures (SOPs) and service level objectives for all walk-in centers, ensuring that individual staff performance objectives tie back to what is laid out in these documents; · Manage the relationships and Memorandums of Understanding with partner agencies regarding use of their space; · Manage a team of three, including the Director of Intake and the Director of Budget and Contract Management.


· At least 5 years managing large scale customer service operations. · Client focused with a strong knowledge of the immigrant and other vulnerable populations and community based organization. · Committed to rapid execution. · Strategic and flexible. · Experience working for City government and/or immigrant or community based organization entities. · Ability to communicate in a clear and concise manner, both verbally and in writing. · Highly professional demeanor. · Experience with multi-agency initiatives. · Familiar with the procurement process. · Multilingual a plus.

Qualification Requirements: 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above. Salary Range: $54,740 - $146,276. New York City offers an excellent and comprehensive benefits package. Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. For consideration, please go to and search for Job ID #156497 to apply. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW HRA/CITY OF NEW YORK IS AN EQUAL OPPORTUNITY EMPLOYER



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