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New York City Human Resources Administration
Municipal Identification Project (Muni ID)
INTAKE DIRECTOR FOR MUNICIPAL ID PROJECT Administrative Staff Analyst NM-II
The New York City Human Resources Administration (HRA), one of the nation's largest social service agencies, is recruiting for one (1) dynamic individual to serve as the Deputy Director for the Municipal ID Project (Muni ID). New York City Mayor Bill de Blasio recently announced a new plan to create a New York City municipal identification card which would be available to all New Yorkers. For some New York City residents who don't have identification, they may experience barriers when trying to open bank accounts, acquire ATM cards, file police complaints or lease apartments. The New York City Municipal ID aims to bridge that gap.
Working under direction of the Executive Director for the Municipal ID project, with latitude for the exercise of independent judgment and initiative, the Intake Director will manage all aspects of Municipal ID intake operations at 15+ walk-in locations around the city.
The Intake Director will:
·Guide and support the hiring of walk-in center personnel, including development of job descriptions, support of recruitment efforts, on- boarding of new personnel, development of performance expectations, and new staff orientation. ·Manage and support the training of all walk-in center personnel, ensuring that staff at all levels within the program have the necessary expertise in procedures, program rules and guidelines, and technology. ·Provide regular reports on performance both to Municipal ID leadership and to external parties, including the Mayor's Office, the City Council, and other city agencies with a significant interest in the initiative. ·Contribute to the development of standard operating procedures and service level objectives for all walk-in centers, ensuring that individual staff performance objectives tie back to what is laid out in these documents. ·Directly manage a team of three, each responsible for overseeing a subset of the 15+ walk-in locations around the city. ·Oversee all HRA staff conducting intake city- wide. ·Monitor performance of non-HRA staff conducting intake and identify any training or performance management issues that need to be addressed in coordination with partner agencies. ·Work with program leadership to scale operations based on demand, ensuring that we have the right staffing and locations to meet the needs of applicants. ·Ensure that strong safeguards are in place to prevent disclosure of confidential applicant data to unauthorized parties.
·At least 5 years managing large scale customer service operations. ·Client focused with a strong knowledge of the immigrant and other vulnerable populations and community based organization. ·Committed to rapid execution. ·Strategic and flexible. ·Experience working for City government and/or immigrant or community based organization entities. ·Ability to communicate in a clear and concise manner, both verbally and in writing. ·Highly professional demeanor. ·Experience with multi-agency initiatives. ·Multilingual a plus.
Qualification Requirements: 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Salary Range: $54,740 - $146,276.
New York City offers an excellent and comprehensive benefits package.
Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. For consideration, please go to https://a127- jobs.nyc.gov and search for Job ID # 156502 to apply.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW HRA/CITY OF NEW YORK IS AN EQUAL OPPORTUNITY EMPLOYER