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Assistant Director of Language Access

NYC Human Resources Administration (HRA)

Office of Community Affairs and Immigrant Services (OCAIS)

Assistant Director of Language Access Administrative Staff Analyst NM

The Office of Refugee and Immigrant Affairs (ORIA) ensures that New York City's limited English proficient (LEP) and immigrant residents have equal access to HRA's services and benefits, in accordance with Federal, State and local laws. HRA is one of only a few city agencies to have a unit dedicated to clients with LEP, refugees and immigrants. Each year HRA serves more than 3 million New York City residents who speak over 90 different languages. More than 1 million of these residents are LEP, immigrants and/or refugees. ORIA works with HRA's program areas to meet civil rights and language access legal mandates related to HRA's services for New York City's LEP and immigrant population. ORIA also collaborates with City agencies, Mayoral offices, and State and Federal offices to promote city-wide programs that serve immigrants and LEP residents.

The Assistant Director of Language Access will play a vital role in improving language access compliance, monitoring internal language access data and supporting programs in making correct immigrant eligibility determinations. Reporting directly to ORIA's Director of Language Access, the Assistant Director of Language Access will:
• Support the Director of Language Access in providing guidance and support to program staff in drafting policies, procedures, and practices that appropriately serve LEP clients.
• Work with HRA staff to develop and implement tools to evaluate language access provision across the agency
• Manage and guide language access projects.
• Liaise between community organizations/advocates and HRA staff to ensure the resolution of specific client issues and concerns.
• Track client complaints and concerns.

• Experience in: law, public policy/administration, government, management or other related fields.
• Knowledge of HRA and related social service policies at city, state and federal levels.
• Knowledge of community issues, particularly immigrant needs.
• Experience with statistics, records-keeping, data analysis, and performance measurement.
• Excellent analytical skills.
• Excellent communication skills, writing, and presentation skills.
• Able to work collaboratively with a range of people.
• Technologically fluent: proficiency in Microsoft Suite of programs, ability to create databases, spreadsheets, list serves, PowerPoint presentations, etc.
• Ability to exercise complete discretion when handling sensitive or confidential information.
• Highly motivated individual; self-starter who can make solid independent judgment.
• Ability to work under pressure, meet deadlines and easily adapt to new circumstances.
• Stellar political and public relations instincts.

Qualification requirements: 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above. New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Salary Range: $56,937 - $88,649. New York City offers an excellent and comprehensive benefits package.

For consideration, please go to https://a127- and search for Job ID #155647 to apply. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW HRA/DSS IS AN EQUAL OPPORTUNITY EMPLOYER



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