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Facility Director

Lantern Community Services

This is a full-time position at Silverleaf Hall, located in the Bronx, which requires a flexible schedule with at least one evening shift on a weeknight and one shift on a Saturday or Sunday.

Summary: The Facility Director is responsible for the administration, management and direction of permanent supportive housing and services for low- income, formerly homeless and disabled individuals and families. The Facility Director ensures that all clients receive the highest level of supportive services consistent with their individual needs and the program mission in a setting conducive to self-sufficiency enhancement. The Facility Director reports to the Senior Property Manager.

Program Management
• Facilitate team meetings as needed; daily check-ins, weekly staff meetings, required staff trainings.
• Meet with social service staff on a consistent basis as it relates to leasing and compliance and residence management issues.
• Ensure that all required contract related reporting and documentation for program and clients are appropriately recorded and submitted on a timely basis.
• Maintain program files in compliance with any external contract requirements and internal standards.
• Represent residence at agency and/ or public meetings, as needed.

Leasing and Compliance Management
• Directly support clients with housing stability related responsibilities, such as use of rent payment drop box, collection of lease renewal income documentation and collection of subsidy recertification documentation.
• Facilitate monthly meetings and regular communication between Leasing and Compliance and social services staff regarding client housing stability issues
• Provide legal follow-up for clients in arrears.
• Interview all prospective clients to ensure they are eligible and their needs can be met by staff and facilitate filling of vacancies.
• Welcome new clients and provide orientation including explanation of house rules and expectations.

Residence Management
• Supervise and coordinate facility safety and security for the building with assistance from Senior Property Manager.
• Assist in enforcing rules and regulations to ensure maintenance of a supportive residence atmosphere.
• Work in collaboration with Superintendent to ensure that clients are supported in maintaining apartment conditions conducive to self-sufficiency enhancement.
• Monitor and review daily Superintendent maintenance of unit inspection log, work order log, extermination log and key log, and other required output using SiteCompli data system.
• Make regular rounds to ensure that clients and areas are safe and secure.
• Assess the severity of incidents using incident reports written by security and make sure that the appropriate interventions have been implemented. Submit serious incidents to agency Incident Review Committee for review and feedback.
• Provide emergency intervention and summon medical assistance when necessary.
• Maintain status as a Fire Safety Director. Ensure building fire codes are met and staff and clients are prepared for emergencies.
• Ensure periodic home inspections are conducted to assess client needs for life skills training and other direct services.

• Program management performance will be assessed using results of internal dry audits, external audits, ETO data quality reports and ETO participant outcomes reports.
• Leasing and Compliance management performance will be assessed according to the property vacancy rate, client rent collection rate, subsidy rent collection rate, fulfillment of ongoing regulatory reporting requirements, and the percentage of clients 30+ days in arrears in the legal process.
• Residence management performance will be assessed according to the number of building violations, the timeliness of responses to violations, adherence to work order procedure, adherence to unit inspection policy, and performance on external audits.

• Bachelor's degree, Master’s degree preferred.

Experience and Skills:
• 3-5 years’ experience working with homeless and/or low-income populations.
• 3-5 years’ experience working in property management, leasing and real-estate roles.
• Demonstrated ability to fill a multi- function role in a multi-function organization.
• Strong management and organizational skills
• Ability to operate independently
• Strong interpersonal skills
• Knowledge of financial terms and principles.
• Demonstrated use of applications to include but not limited to Excel and Word.

Master's degree preferred

Please email a cover letter and resume to:

Note: Candidates being considered for the position must sign a release form for Lantern Community Services to perform a criminal background check.

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

About Organization:
Lantern Organization, a not-for-profit housing developer and service provider established in 1997 to strengthen New York City communities, provides permanent supportive housing for more than 1,400 single adults and families living with special needs, including chronic homelessness, HIV/AIDS and mental illness, as well as young adults aging out of the foster care system. Following the Housing First model, Lantern Community Services (LCS), the social service affiliate of Lantern Organization, provides a complement of counseling and supportive services to help clients stabilize their lives, maintain their housing stability and advance towards their individualized goals, including financial independence.



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