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Analyst (Community Coordinator)

NYC Human Resources Administration


Description
Office of Client Advocacy

ANALYST Community Coordinator

To advance the Mayor's vision to reduce the number of New Yorkers living in poverty and improve service delivery, the New York City Human Resources Administration (HRA), one of the nation's largest social services agencies, is recruiting for an Analyst in the Office of Client Advocacy. The Analyst will be responsible for supporting the Executive Director of Americans with Disability Act (ADA) and the Director for Lesbian, Gay, Bisexual, Transgender and Questioning (LGBTQ) to develop comprehensive HRA policies and procedures that improve service delivery to all clients. The Office of Advocacy ensures clients have access to information, services and benefits, and feel empowered and informed when accessing HRA services. HRA serves more than three million New York City residents annually through a diverse array of programs and services. Under the direction of the Executive Director for ADA and the Director of LGBTQ, the Analyst will:
• Provide technical assistance in assessing, interpreting and analyzing laws, regulations, policies and procedures pertaining to ADA/LGBTQ issues.
• Conduct research and work with HRA program areas to design policy strategies to ensure access to information and services for ADA/LGBTQ clients.
• Develop, monitor and evaluate quality assurance standards and mechanisms to ensure staff is complying with legal mandates.
• Analyze and identify opportunities for program and resource improvement; suggest and design corrective action plans.
• Prepare surveys and other instruments for statistical and analytical use, along with other relevant data, to prepare comprehensive monthly and cumulative reports on the effectiveness of service delivery to ADA/LGBTQ clients.
• Research and draft responses to complex inquiries on ADA/LGBTQ and public benefits issues from the Mayor's Office, management and staff within HRA, community based organizations, and the general public.

Qualification Requirements: 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Salary Range: $45,615 - $70,810 New York City offers an excellent and comprehensive benefits package. For consideration, please go to https://a127- jobs.nyc.gov and search for Job ID #161970 to apply. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW. HRA/DSS IS AN EQUAL OPPORTUNITY EMPLOYER.


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