The Senior Training Manager will ensure high quality of CFY's Family Learning Workshops (FLW). This includes providing exciting and engaging training to the part-time staff that work directly with families at CFY partner schools. The Senior Training Manager will supervise a full-time Staffing Coordinator who together will hire, train, supervise and manage the part-time staff members who support the Family Learning Workshops (FLW). This includes: approximately 30 Family Trainers (who teach the FLW curriculum), 8 Training Coaches (who provide coaching and feedback to the Family Trainers), and 30 Customer Service Representative (who provide extra classroom support at the FLW). The Senior Training Manager will also supervise a full-time Volunteer Manager and will directly report to the CFY-NYC Managing Director.
KEY RESPONSIBILITIES
Oversee Family Learning Workshop Classroom staff
Provide initial training and on-going training for Family Trainers, Training Coaches and Customer Service Representatives on facilitating CFY's curriculum and increasing parent engagement.
Maintain high quality of training provided by Family Trainers by ensuring regular performance evaluation and feedback.
Maintain high quality of customer service provided by the Customer Service Representatives by ensuring regular performance evaluation and feedback.
Innovate new ways of incorporating part-time staff into CFY-NYC culture.
With support from the Staffing Coordinator, manage hiring process of part-time training staff, keeping 25-30 Family Trainers, 8 Training Coaches and 30 Customer Service Representatives active on the roster at all times.
Oversee the creation and maintenance of the part-time staff workshop schedule.
Supervise Volunteer Manager, who manages CFY's volunteer program.
Curriculum Input and Feedback
Communicate and collaborate with the National Manager of Learning and Curriculum Design to provide curriculum feedback from NYC Family Trainers as well as to provide new ideas regarding curriculum improvements and new ways of engaging families.
In conjunction with Senior Program Managers and the National Manager of Learning and Curriculum Design, improve training that is provided for Family Trainers and Customer Service Representatives.
General Responsibilities
In conjunction with Senior Program Managers, provide leadership to the program team by leading team meetings and providing additional staff development trainings as needed.
Manage individual team members' performance: ensure training and coaching necessary to perform basic job duties, hold bi-weekly meetings with team members to support their performance, perform annual performance reviews, and maintain documentation as per CFY standards.
Participate in CFY-NYC weekly program team meetings.
Attend training, including in-house training. Be prepared to discuss concepts learned in the class with team members, and find ways to apply learning at CFY-NYC.
Manage up, by being proactive and keeping manager informed of changing priorities. Understand and communicate the mission to staff, clients, donors, and other stakeholders.
Please send a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position, your current/most recent compensation and stating how you heard about this opportunity, to Cindy Menz-Erb at cmenz-erb@cfy.org using the following conventions:
Subject line: CFY-NYC Senior Training Manager Search Cover Letter: yourfirstname_yourlastname_coverletter.doc Resume: yourfirstname_yourlastname_resume.doc Writing Sample: yourfirstname_yourlastname_writingsample.doc
Applications will be reviewed on a rolling basis.
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