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Membership Directors
YMCA of Greater New York
Description
The YMCA of Greater New York is the largest youth-service organization in NYC. The organization has grown to encompass 21 branches and more than 150 sites throughout the five boroughs of New York City in addition to three camp sites and an upstate conference center.
We are seeking three experienced and energetic individuals to provide leadership to the membership operation at three of our braches in Brooklyn, NY. The Membership Director will be responsible for achieving goals related to member acquisition, service, satisfaction and retention. Specific areas of responsibility will include:
Responsibilities
• Ensure quality service delivery to all members by implementing YMCA policies, procedures, best practices and standards.
• Establish annual goals to improve service based on member feedback.
• Recruit, supervise, develop, train and evaluate membership staff.
• Create, monitor and manage the department budget.
• Serve as a branch liaison to the Membership Cabinet.
• Assist in fundraising efforts and annual campaigns with a focus on Members as Donors.
• Work within the community to foster a positive image of the YMCA.
• Attend trainings, seminars and conferences related to membership.
Qualifications
• Bachelor's degree in related field.
• At least 3 years of successful member/customer service supervisory experience.
• Demonstrated ability to develop and implement effective member marketing and retention strategies.
• Completion of YMCA S.M.A.R.T. and ‘Listen First' training a plus.
• Strong interpersonal, verbal, and written communication skills a must.
• MS Office skills required. Knowledge of AS400 and/or Oracle is desired.
HowTo Apply:
We offer an exciting and innovative work environment with an organizational culture committed to serving all members of our community. If you would like to be a member of our dynamic team, please forward your resume and salary requirement to jobshr@ymcanyc.org or to:
YMCA of Greater New York; Human Resources Department; Box MD3/CL; 5 West 63rd Street - 6th Floor; New York, NY 10023
Equal Opportunity Employer -Drug Free Workplace
