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Director of Resident Engagement

New York City Housing Authority

As part of the newly released strategic plan, PLAN NYCHA, the New York City Housing Authority (NYCHA) is reevaluating and redesigning its community programming and the ways in which it partners with residents and other stakeholders to support residents in achieving self-sufficiency and economic success, and to foster vibrant public housing neighborhoods. NYCHA seeks a dynamic Director of Resident Engagement to join the leadership team of the Office of Community Programs and Development ("Community Programs").

Reporting to the Deputy General Manager of Community Programs and Development, in close collaboration with the Executive Team of Community Programs and the Board, responsibilities will include, but are not limited to the following: 1. Lead the revision, implementation and institutionalization of an updated resident engagement approach for NYCHA. 2. Establish a strong familiarity with HUD regulations, guidelines and/or procedures as they relate to the areas of resident engagement services, such as distributing tenant participation funds, resident elections, etc. 3. Compile and evaluate existing formal and informal resident engagement strategy, infrastructure, programs and practices including resident associations, the structure to support the dissemination of resident participation funds, Green Committees, etc; refine and document best practices of NYCHA’s resident engagement strategy. 4. Engage stakeholders to explore best practices (including review of the ways in which other public housing authorities interact with residents) and get feedback on potential strategies and models. 5. Determine key metrics to measure and evaluate effectiveness of NYCHA’s resident engagement (i.e.: resident surveys). 6. Draft key processes, protocols and tools to support high-quality execution of updated model of resident engagement and broad NYCHA adoption of new model. 7. In collaboration with the Community Operations Division, represent NYCHA at external meetings with the Council of Citywide Presidents, other resident leadership, advocacy groups, and elected officials. 8. Work with Community Programs team to ensure integration of resident engagement strategy with NYCHA’s new approach to resident programming; develop and implement strategies to institutionalize resident engagement throughout NYCHA. 9. Perform other related duties incidental to the work listed above.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

1. Master’s Degree in social work, public or business administration or education. 2. Proven experience as community organizer, community builder; knowledge of best practices; skilled consensus-builder. 3. Experience leading successful teams, coordinating complex projects to achieve stated objectives, developing systems and applying best practices. 4. Experience working with NYCHA residents and/or in public housing communities.


1. Strategic thinker, problem solver, exceptional manager. 2. Proven ability to work collaboratively with cross functional teams. 3. Exceptional project management, organizational, analytical, quantitative and qualitative skills. 4. Excellent verbal and written communication skills; strong attention to details. 5. Self starter.

Interested candidates may fax their cover letter and resume to (212) 306-5194, email to or mail to:

New York City Housing Authority Human Resources Department 90 Church Street, 5th Floor New York, NY 10007 Attn: Recruitment Unit Job Code: Director of Resident Engagement

NYCHA is an equal opportunity employer

About Organization:
The New York City Housing Authority (NYCHA) is committed to increasing opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. More than 400,000 New Yorkers reside in NYCHA’s 334 public housing developments around the five boroughs, and another 235,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program.

To fulfill its vital mission and even better serve residents while facing dramatic reductions in traditional government funding, NYCHA is developing new financing options and building innovative partnerships across the public, private, and non-profit sectors. These strategies are helping NYCHA to address many key challenges, from preserving aging housing stock through timely maintenance and modernization of developments, to increasing resident access to a multitude of community, educational and recreational programs, as well as job readiness and training initiatives.



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