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Coordinator of Programs - Human Capital Dev
Cornell University ILR School
The ILR School at Cornell University is seeking a Program Coordinator to execute and implement the programmatic, administrative and academic functions of the Human Capital Development (HCD) Thematic Group. This is achieved through partnerships with HCD Program Directors and support staff and by exercising program content knowledge expertise. The position is integral to achieving the academic, professional, revenue, quality and customer satisfaction standards and objectives associated with the Cornell-ILR HCD offered in NYC and on-site locations throughout the United States and worldwide. The position is based at the ILR New York City Extension office at 16 E. 34th Street, New York, NY 10016.
Responsibilities include evaluating existing programs and assisting in the development of new programs. The Program Coordinator will serve as the expert contact for Cornell University’s ILR School HCD Group to potential clients. This role will provide advice and assistance on marketing strategies and efficacy of marketing techniques and will administer the material content, collection, and reproduction for public and contract programs offered by HCD. This position will negotiate with external vendors for best price/delivery methods for supplies, such as assessment tools, promotional materials and other supplies as necessary for programs; maintain inventory of all supplies. This person will remain in constant contact with instructors to ensure: payment for services rendered, and existing course descriptions, success of workshops, evolution of existing and possibility of new workshop offerings, and other needs as they arise. The Program Coordinator will serve as “The Cornell Presence” during public workshops; including but not limited to engage in post-workshop consultations, address and resolve participant and instructor scheduling issues, review/counsel participants relative to transcript and curriculum requirement issues, address special needs, address curriculum change requests, etc. This person will also provide profit and loss statements for proposed engagements and create proposals and contracts for clients. They will be able to independently compose clear, concise, effective written materials, and prepare educational support materials for instructors.
Bachelor’s degree with 2-3 years experience with consulting services, program management or client relationship management, preferably in an academic or corporate setting or equivalent education and work experience.
Demonstrated experience in project management, event management or client service.
Interpersonal skills to manage interactions with adjunct instructors, contractors, venue providers and engage with a senior level client and participants.
Proven ability to successfully manage and prioritize multiple tasks while working simultaneously under pressure within a fast-paced, office environment.
Must possess the ability to work independently.
Excellent organizational, logistical and scheduling skills.
Demonstrated ability to exercise discretion and independent judgment.
Ability to interact tactfully with diverse groups of individuals.
Ability to take initiative and be a pro-active team member.
Excellent written and verbal communication skills.
Expertise in Microsoft products including MS PowerPoint, Excel and Word skills.
General database operating knowledge.
Experience with distance learning and methods.
Experience in dealing with high level business professionals.
Experience with marketing strategies.
Ability to create graphic presentations using PowerPoint and Adobe Creative Suite software.
How TO APPLY:
To apply go to https://www.hr.cornell.edu/jobs/positions.html, click on Staff and Librarian positions, posting#18365