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Dep Director, Comm. Affairs & Constituent Services

Manhattan Borough President's Office

IMMEDIATE HIRE: Manhattan Borough President Scott M. Stringer seeks a Deputy Director of Community Affairs and Constituent Services to be part of his energetic, collaborative and innovative team. The prospective Deputy Director must be committed to seeking out new and better ways for the office to connect with, and deliver for, Manhattan's diverse neighborhoods, communities and constituents.

The Deputy Director will assist in leading a service delivery team which provides information, support and advocacy for its clients - the people of Manhattan. The preferred candidate will possess a minimum of four years experience working in government or not-for-profit organizations. The Deputy Director of Community Affairs and Constituent Services will report to the Director of Community Affairs and the Director of the Northern Manhattan Office and will work from both the Borough President's Lower Manhattan and Harlem offices.

Major responsibilities of this position will include, but are not limited to:
• Oversee the provision of constituent services to residents of Manhattan, including constituent intake, referrals, and short and long term advocacy on behalf of constituents;
• Coordinate training opportunities and resources for constituent service staff on a range of topics including senior services, public benefits, youth and education issues, affordable housing, tenants rights, and other issues affecting Manhattan constituents;
• Maintain communication with city agencies regarding service delivery initiatives, programs and issues throughout the borough;
• Support the Director of the Northern Manhattan Office in organizing monthly Borough Board and Borough Service Cabinet meetings and providing educational opportunities for Community Board Chairs and District Managers;
• Support the Director of Community Affairs and Constituent Services in implementing the Borough President's Community Board Reform and Empowerment agenda including organizing community board recruitment, appointments, training, support, outreach and education;
• Assist in managing the daily operations of the Northern Manhattan Office and the Community Affairs and Constituent Service unit; support the work of the office’s community affairs and constituent services liaisons;
• Generate new ideas for raising community awareness of the office, connecting government to communities, and enhancing visibility of the office;
• Represent the Borough President and communicate the goals of the office with key stakeholders; foster collaborative relationships with representatives of city, state, and federal government; and
• Lead special projects as identified by the Director of Community Affairs & Constituent Services and Director of the Northern Manhattan Office such as the creation of resource guides and other educational materials, advocacy campaigns, issue-based reports and workshops and information sessions.


• Bachelors degree required; advanced degree in public administration, social work or related field strongly preferred;
• Four years of experience with government, community-based organizations, social service agencies, or similar organizations;
• In-depth knowledge of government and the legislative process on the city and state levels;
• In-depth knowledge of public benefits, community programs and resources, and local social service providers;
• Well-honed public speaking, negotiation, strategic thinking and conflict-management skills;
• Familiarity with Manhattan neighborhoods as well as a broad array of policy and community-based issues facing New Yorkers;
• Comfort with flexible, often long work hours;
• Exceptional research, writing, interpersonal and organizational skills;
• The ability to work well under pressure and deadlines; and


• Spanish proficiency, while not required, is highly desirable.

Interested candidates should send a cover letter and resume in a word or PDF document by emailing it to New York City residency required.



View Mark Anthony Thomas's profile on LinkedIn