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Donor Development Associate

World Society for the Protection of Animals (WSPA)

The World Society for the Protection of Animals (WSPA), one of the world's largest animal welfare organizations, has an exciting opportunity to join our team. This is a unique opportunity to help strengthen and build the U.S. fundraising program of an international organization in a new office in New York City. The Donor Services Associate plays a critical role in the cultivation and stewardship of WSPA USA's donors and works collaboratively with the U.S. development team, fundraisers in other country offices and the international fundraising team in London.

The Donor Services Associate reports to the Donor Development Manager and will play a key role in a development department charged with raising more than $6M in 2013, with an ambitious plan for ongoing growth. As the first point of contact for donors who initiate communications with the organization, the Associate answers questions about animal welfare issues and WSPA's programs. S/he will also be involved in our efforts to engage our donors and increase their support and will have a significant impact on WSPA's fundraising activities and help to build the future of a growing global organization.

Reporting to: Donor Development Manager

o Liaise with supporters and the public, providing accurate and relevant information by telephone, letter and e-mail.

o Work with regional and international staff to develop and maintain an internal bank of support resources

o Partner with Database Manager and development team to ensure accurate donor information.

o Process and report matching gifts, gift cancellations and other donor related transactions.

o Research, create, update and assist with new supporter materials, as needed.

o Other duties as necessary.


• 1+ years experience

• Previous experience in customer service and/or support position

• Strong interpersonal communication skills and pleasant phone manner essential

• Knowledge of and interest in animal welfare issues

• Proficiency with all Microsoft applications; database experienced a plus

• Strong research and writing skills

• Able to work independently and as part of a team

• Bachelor’s Degree required

Candidates wishing to be considered in the first round please send a cover letter cover letter including salary requirements and resume to: For consideration HR1-DSA must be in the subject line. Position will remain open until filled.

Applications without salary requirements will not be considered.

About Organization:
The World Society for the Protection of Animals (WSPA) has an ambitious strategy to create a world where animal welfare matters and animal cruelty has ended – and we are seeking talented and passionate individuals to join our team and help us reach this goal.

WSPA is the world’s largest international animal welfare organization and continuing to grow. Across our 15 offices, we are developing programs and launching campaigns that will improve the lives of millions of animals.

WSPA employs 300+ people worldwide and partners with more than 100 local organizations. With consultative status at the United Nations, we have a unique perspective– grounded in science and results-driven, WSPA connects animal welfare with sustainable development and is focused on delivering truly sustainable practical and policy solutions



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