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Homeownership Counselor

Fifth Avenue Committee

We are seeking a full-time Homeownership Counselor to provide homeownership services on behalf of NHN to residents throughout Brooklyn. The counselor will primarily focus on NHN's foreclosure prevention efforts and will report to the Director of Homeownership Programs. To learn more go to,


•Foreclosure prevention counseling: Meet with homeowners at-risk for mortgage default to review their personal finances and reason for delinquency, assess their home retention options, and develop an action plan to return them to financial stability.

•Loan modification applications and advocacy: Work with homeowners to assemble and submit applications to mortgage servicers for loan modifications or other programs to resolve delinquency, communicate with servicers to advocate on behalf of homeowners, escalate cases or refer them to legal services partners when necessary.

•Case management: Maintain a caseload of 40-50 program participants, providing timely and pro-active follow-up and support.

•Data management: Record, maintain, and track counseling data using the online CounselorMax database.

•Group presentations: Co-facilitate and lead group intake meetings and financial education workshops.

•Outreach & retention: Promote awareness of the program by attending community events and assisting with outreach and marketing efforts, such as distributing flyers, direct mailing, or social media; develop and lead NHN’s activities to retain early-stage program participants.

•Training and knowledge-building: Attend regular training sessions to be informed of industry trends and to receive up-to-date information regarding homeownership and foreclosure prevention.

•Other duties as assigned.


•Bachelor’s degree required.
•Experience in social services, personal finance, or banking required.
•Additional experience in housing counseling preferred.
•Excellent computer skills; familiarity with CounselorMax a plus.
•Highly-organized self-starter able to multi-task.
•Detail-oriented, thorough, and able to concentrate while meeting deadlines.
•Ability to engage with low- and moderate - income homeowners in a respectful manner.
•Capable of planning workload while working under pressure.
•Excellent interpersonal and communication skills.
•Demonstrated patience and flexibility dealing with complex issues and crises.
•Able to work well on a team as well as independently.
•Willingness and ability to work some evening and/or weekend hours.
•A sense of humor is appreciated.
•Fluency in a second language is preferred, particularly Spanish, Mandarin, or Cantonese.
•Strong commitment to FAC and NHN’s missions.

$37,000 to $40,000 commensurate with experience.

Fifth Avenue Committee offers an excellent benefits package including full health and dental insurance benefits (following a three-month waiting period), flexible spending plan, 403b retirement plan, and 18 vacation days.

Please email cover letter, resume, and salary history to Robert McCool, Director of Homeownership Programs, by January 14, 2013 to Indicate “Homeownership Counselor” in the subject line.

No phone calls, please.

Fifth Avenue Committee is an equal opportunity employer (EEO).

People of color, community residents, and women are strongly encouraged to apply.

About Organization:
Fifth Avenue Committee (FAC) is an award winning 34-year-old South Brooklyn based non-profit community development corporation whose mission is to advance economic and social justice. FAC develops and manages affordable housing and community facilities, creates economic opportunities and ensures access to economic stability, organizes residents and workers, offers student-centered adult education, and combats displacement caused by gentrification.

Neighbors Helping Neighbors (NHN) recently became an affiliate of the Fifth Avenue Committee, and has received funding to increase homeownership counseling services and activities on behalf of NHN.

Neighbors Helping Neighbors (NHN) is a non-profit, community-based organization whose mission is to empower low and moderate income Brooklyn residents to secure quality housing and build assets. NHN is a HUD-approved housing counseling agency providing foreclosure prevention services, homebuyer education, and tenant advocacy.



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