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The Administration for Children's Services

Director of Advocacy

The Administration for Children's Services

The Director of Advocacy will work in the Division of Communications and Community Affairs (CCA), which serves as the public interface for the agency with the general public, clients and potential clients, stakeholders, elected officials, other City agencies, funders, and the media, while communicating effectively with our own staff.

Reporting directly to the Assistant Commissioner for Intergovernmental and Community Affairs, the Director of Advocacy, will have overall responsibility for the activities of three units: Independent Review, Parents' and Children's Rights, and the Ombudsman Unit. The Independent Review unit is responsible for conducting administrative conferences in instances where children are removed or are at risk of being removed from a foster home. The Parents' and Children's Rights unit handles calls (via a helpline) from parents, foster parents, children and other concerned parties who are experiencing difficulties with their ACS case; and the Office also holds responsibility to address the issues raised by the young people who are involved in the juvenile justice system in ACS run and contracted detention and placement centers, as well as those of their families through the assigned Ombudspersons.

The Director of Advocacy will plan and manage the activities of staff; resolve operational problems; improve systems to track issues raised and ensure that appropriate data is collected for agency review and to inform practice; carry out administrative assignments as required; represent the Office of Advocacy at internal ACS meetings as well as external forums where an ACS Advocacy perspective is needed. The Director will also take the necessary steps to improve the quality of services delivered by the Advocacy staff to ensure efficient and effective responses to the applicants contacting the Advocacy Office or the Commissioner’s Office for assistance, and help enhance family engagement activities at ACS. The Director will co-lead the Parent Advisory Workgroup; expand its membership; develop new goals for the future; establish and maintain cooperative relationships with other program areas within ACS, as well as outside agencies and offices; participate on committees related to new ACS initiatives that require a client advocacy perspective; and analyze collected data to provide feedback to ACS program areas as well as contract agencies.

The preferred candidate should possess the following: Strong managerial, analytical and leadership skills; experience working in child protection, juvenile justice, or a closely related human service field and a record of proven managerial or supervisory accomplishments in child protection, juvenile justice, or a closely related human service field; capability to prioritize tasks and undertake several critical projects at one time; exceptional writing skills and communication skills, ability to deal tactfully and effectively with diverse constituencies at all levels; extensive understanding of child welfare and/or juvenile justice issues; knowledge of computers systems development and database structures; knowledge of Microsoft Access, Excel, PowerPoint, Visio and Word. MSW or JD preferred or equivalent with relevant work experience.

SALARY RANGE: $54,740 - $146,276.

TO APPLY: FOR CITY TO EMPLOYEES: Apply through Employee Self Serve (ESS)., Search for Job ID #: 116889. FOR ALL OTHER APPLICANTS, Go to, Search for Job ID# 116889.

About Organization:
NYC Administration for Children’s Services (ACS) is a premier children’s services agency dedicated to ensuring the safety of NYC’s 1.8 million children and strengthening its families. ACS is an Equal Opportunity Employer committed to diversity.



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