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Assemblyman Announces Insurance Disaster Hotline

Office of Assemblyman Steven Cymbrowitz


Assemblyman Steven Cymbrowitz is pleased to announce that the New York State Department of Financial Services (DFS) disaster hotline, 1-800-339-1759, is now operating 24 hours a day, seven days a week to help New Yorkers recovering from Hurricane Sandy. If you sustained losses during the storm, you should call the hotline if you have insurance-related storm questions, as well as to get help with filing your complaints.

The hotline previously operated 12 hours a day on weekdays and seven hours a day on weekends.

The DFS will also be sending its mobile command center to devastated areas to assist consumers with any insurance questions and problems they may have. Representatives will be helping to staff disaster assistance centers in a number of these hard-hit areas. Beginning today, November 14, DFS will be helping residents with their insurance claims and questions at Kingsborough Community College, 2001 Oriental Boulevard, in the V219 Terrace Room. Reps will be there Monday through Friday from 9 a.m. to 5 p.m.

"It is imperative that those who pay for insurance to protect themselves and their property from natural disasters, such as Sandy, receive their insurance assistance in an expedited fashion to help them recover whatever losses they can," said Assemblyman Cymbrowitz. "The DFS hotline will ensure that those who need to reach out, any time day or night, with any storm-related insurance issues, will be able to do so at their own convenience."

The NYS DFS is monitoring the response from insurance companies that helping those who live in affected areas and will step in, if needed, to the aid homeowners. If residents would prefer to meet with a DFS representative in person, callers to the hotline can be directed to the closest disaster assistance center. Also, homeowners who are unable to resolve disputes with their insurance companies can file complaints on the DFS website by going to

For reasons of personal health and safety, homeowners who experienced property losses are reminded to file claims with their insurance companies as soon as possible after the losses occurred. As a reminder, flood damage is only covered by flood insurance, a federal program administered by the Federal Emergency Management Agency (FEMA). Homeowners who have flood insurance and have flood damage should make claims through that particular insurance.

Assemblyman Cymbrowitz is here to make the storm recovery process easier for you and is always available to listen and to help. He and his staff are working to assist constituents. If you have any further questions relating to the storm damage or any other issue, please call his district office phone number at (718) 743-4078 or email